Which size will fit me best?
Our bras use alpha sizing from S to 5XL, covering band sizes 32 to 48 and cups B to DDD.
If you know your usual bra size, open the Size Guide and find the matching letter size on the band and cup chart. For the most accurate fit, measure your underbust and overbust and match those numbers to the chart.
Still unsure? Send your measurements to info@maaloo.store and we'll recommend the right size for you.
Can I exchange it if the size isn't right?
Yes. Exchanges are free within 30 days, so you don't have to get it perfect the first time.
Email info@maaloo.store with your order number and the size you'd like instead. If you're not sure which size to switch to, send your underbust and overbust measurements and we'll help.
Why does my new bra feel tighter than my older one?
Our sizing hasn't changed. Seamless knit relaxes slightly with wear and washing, so a bra you've had for months has moulded to your body.
A brand-new one will feel firmer at first. That's the support doing its job — it settles within a few wears.
I struggle with the back clasp. Any tips?
You're not alone. The easiest method is the spin and shimmy:
- Fasten the hooks at your waist, in front of you where you can see them
- Rotate the bra around your body until the clasp sits at your back
- Slide your arms through the straps and adjust
Is the bra safe if I have a latex allergy?
Our bras contain no natural latex. They're made from 55% nylon and 45% elastane.
The fabric is OEKO-TEX® certified, which means it has been tested for substances harmful to skin.
How should I wash and care for it?
Best: hand wash in cold water with a gentle detergent, then lay flat to dry.
If you machine wash: use a lingerie bag, cold water, delicate cycle.
Never tumble dry. Heat breaks down the elastane and the jelly band — that's what gives the bra its shape and lift.
My pads arrived creased. Is the bra defective?
No — it's the packaging. Bras are folded compactly for shipping, and the foam pads temporarily hold that shape.
The foam recovers with a little warmth and moisture. Any of these works in under a minute:
- Pass a garment steamer over the pad
- Soak in warm water and press flat between towels
- Lay a damp cloth over it and warm it with a hairdryer
Are the pads removable?
The pads are semi-fixed. They stay in place so they can't shift or bunch in the wash, but they have enough give to move naturally with you.
Each pad is perforated with over 200 micro-holes, so air moves through instead of collecting.
Where do you ship to?
We currently ship within the United States only.
We're not able to deliver to APO/FPO military addresses. Orders placed with an APO address will be refunded automatically.
How long will delivery take?
5 to 7 business days from the day your order is placed.
Shipping is free on every order — there's no minimum.
How do I track my package?
You'll get a shipping confirmation email with a tracking link as soon as your order leaves our warehouse.
Allow 2 to 3 business days after that email before the tracking updates — the carrier needs to scan the package into their network first.
Tracking says delivered but nothing arrived
First, check around your porch, mailbox, and with neighbours — carriers sometimes leave packages in a safe spot.
If you still can't find it, contact the carrier directly with your tracking number. If the package is confirmed lost, email info@maaloo.store and we'll send a free replacement or issue a full refund.
What is your return and exchange policy?
You have 30 days. Items need to come back new, unworn, unwashed, with original tags and packaging.
Exchanges are free. Different size, different colour — no charge.
Returns for a refund: the actual return shipping cost is deducted from your refund, so you only pay what the carrier charges.
How do I start a return or exchange?
Email info@maaloo.store with your order number and whether you'd like an exchange or a refund.
We'll get back to you with the return address and everything you need to send it back.
When will I get my refund?
Once your return reaches our warehouse, we inspect and process it within 3 to 5 business days.
The refund goes back to your original payment method. Your bank may take a few extra days to show it.
Where do I find my order number?
It's in your order confirmation email — a short number that starts with #.
Can't find the email? Check your spam folder, or email info@maaloo.store with the address you used at checkout.
Can I change or cancel my order?
Yes, within 12 hours of placing it. Email info@maaloo.store with your order number and what you'd like changed.
After that the order is usually already with our warehouse and we can't stop it. You can still return or exchange it once it arrives.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay.
All payments are processed securely through Shopify. We never see or store your card details.
Didn't find what you were looking for? Email us at info@maaloo.store — we usually reply within one business day.