RETURN & REFUND POLICY
KINGGM LLC
Effective Date: September 1, 2026
If you are not completely satisfied with your purchase, please review our return policy below. By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unwashed
- Free from odors, stains, pet hair, deodorant, makeup, or other signs of use
- In its original condition with all original tags still attached
- In its original packaging, including any protective or hygienic packaging
- In resellable condition
Items that do not meet these conditions may be refused or subject to a partial refund.
2. Hygiene Items
Certain products are classified as hygiene items because they are worn directly against the skin, applied to the body, or otherwise come into close personal contact. For health protection reasons, these items are subject to stricter return conditions, and this section takes precedence over Section 1.
Hygiene items include, but are not limited to, intimate apparel and other close-fitting garments worn against the skin, body-worn accessories, and cosmetic and personal care products together with any applicators supplied with them.
A. Sealed Items — Non-Returnable Once Opened or Used
Where a product is supplied in sealed, protective, or hygienic packaging, it cannot be returned or refunded once that seal has been broken or the product has been used, regardless of how much of the product remains or whether the item was worn.
Items still in their unopened original packaging, with the manufacturer's seal fully intact, may be returned within the window set out in Section 1.
B. Garments Supplied Without a Sealed Barrier
Where a garment classified as a hygiene item is not supplied in sealed packaging, it may be returned only if all of the following apply:
- The item has been tried on over your own clothing only
- The item is unworn beyond a brief fitting, and has not been worn for any period of normal use
- The item has not been washed
- All original tags and any hygienic liner or seal remain attached and undamaged
- The item is free from odors, deodorant, makeup, body oils, perfume, pet hair, stains, and any other signs of use
Any item showing signs of wear, laundering, or a removed tag or hygienic liner is non-returnable and will not be refunded. Items returned in this condition cannot be returned to you and will be disposed of unless you request otherwise in writing within 7 days of our notification.
We inspect every returned hygiene item before approving a refund. This policy is strictly enforced to protect the safety and hygiene of all customers.
C. Allergic or Adverse Reactions
We recommend performing a patch test before first use of any product applied to the skin, and reviewing the ingredient list and any warnings on the product packaging.
If you experience an adverse reaction, stop using the product immediately and contact us at info@maaloo.store with your order number, a description of the reaction, and photos where possible. Adverse reaction reports are reviewed individually and are handled outside the standard return process. Seek medical attention if your symptoms are severe.
D. Fit and Sizing
Sizing is the most common reason for returns on close-fitting garments. Please consult the size guide on the product page before ordering. If you are between sizes or unsure, contact us at info@maaloo.store before purchase and we will help you choose.
2A. Other Non-Returnable Items
The following are non-returnable regardless of condition:
- Items marked "Final Sale" or "Clearance"
- Custom, personalized, or made-to-order items
- Gift cards
If any item arrives defective or damaged, none of the exclusions in Sections 2 and 2A apply — see Section 5.
3. Return Authorization Required
All returns require prior approval. Returns sent without authorization will not be accepted or refunded.
To request a return, contact us at info@maaloo.store and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, where applicable
If your return is approved, we will send you return instructions and the correct return address.
4. Important — Return Address Policy
The business address listed on our website:
3833 Powerline Rd, Suite 201 Fort Lauderdale, Florida 33309 United States
is not a return address.
Items sent to this address will not be processed or refunded. Customers must request return authorization and receive the correct return address by email before sending any item back.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us at info@maaloo.store within 7 days of delivery. Please include your order number and clear photos of the item and packaging.
At our discretion, we may offer:
- A replacement
- A partial refund
- A full refund
- Store credit
Return shipping for damaged, defective, or incorrect items is at our expense.
6. Exchanges and Sizing
We do not process direct exchanges. If you need a different size or color, please request a return in accordance with this policy and place a new order.
Please review the size guide on each product page before ordering. Sizing may vary between product lines, and minor variations in measurement, color, or texture between the product photos and the delivered item are normal for textile products and are not considered defects.
7. Return Shipping Costs
Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
We are not responsible for returns lost or damaged in transit. We strongly recommend using a trackable and insured shipping method.
8. Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds are issued to the original payment method within 5–10 business days of approval. Bank and card issuer processing times may vary and are outside our control.
If a refund is approved for an order paid through a buy-now-pay-later provider, the refund is returned to that provider and applied according to their terms.
9. Order Cancellations
Orders may be cancelled only if they have not yet entered fulfillment. To request a cancellation, email info@maaloo.store as soon as possible with your order number. Once an order has been processed or shipped, it must be handled as a return.
10. Refused or Undeliverable Deliveries
Packages that are refused at delivery, or returned to us because of an incorrect address or failed delivery attempts, are handled under our Shipping Policy. Original and return shipping costs are non-refundable in these cases.
11. Chargebacks & Abuse
If a chargeback is initiated without first contacting us to attempt a resolution, we reserve the right to:
- Dispute the chargeback
- Provide proof of delivery and acceptance of these policies
- Restrict future purchases
Fraudulent or abusive return behavior, including repeated returns of worn merchandise, may result in refusal of service.
12. Contact Information
KINGGM LLC 3833 Powerline Rd, Suite 201 Fort Lauderdale, Florida 33309 United States
E-mail: info@maaloo.store